Your information, handled carefully

We collect as little as possible, use it only to serve you, never sell it, and make opting out genuinely easy.

Reviewed and current

Questions? Write to contact@homewonderbuild.com.

Information we collect

We collect only what is needed to respond to you and to run our service properly.

Information you give us

Contact details you submit through our enquiry form, such as your name, email address and telephone number.
Project details you choose to share, including the service you are interested in, the scope of work, your preferred timeframe and anything you write to us.
Your email address when you subscribe to our newsletter.
Contents of emails, calls and messages you send us, including photographs of your property that you share for assessment.

Information collected automatically

Standard technical data such as browser type, device type, approximate region derived from your connection, referring page and pages viewed.
Diagnostic logs that help us identify errors and keep the site available.

We do not collect sensitive personal information through this website, and we do not ask you to provide financial account details, card numbers or identity documents by web form.

How we use your information

To respond to enquiries, arrange site visits, prepare estimates and manage renovation projects.
To send you the newsletter and related renovation guidance, where you have subscribed.
To coordinate with specialist trades, suppliers, inspectors and warranty providers involved in your project.
To meet legal, insurance, tax and building-regulation obligations connected to work we carry out.
To improve our website, services and the guidance we publish.
To prevent fraud, abuse and misuse of our systems.

Lawful basis for processing

Depending on the situation, we rely on one or more of the following:

Consent — for newsletter subscriptions and optional marketing communications.
Contract — where processing is necessary to prepare or perform a renovation agreement with you.
Legitimate interests — to operate, secure and improve our website and respond to enquiries you send.
Legal obligation — to keep records required by law, insurers and building authorities.

Where we rely on consent, you may withdraw it at any time without affecting anything we did before that point.

Cookies and similar technologies

Our website uses a small number of strictly necessary cookies and local storage entries so that pages render correctly, forms behave predictably and navigation state is remembered. These do not build an advertising profile of you.

If we embed third-party content such as maps, those providers may set their own cookies when the content loads. You can control or delete cookies through your browser settings; blocking them may affect how some pages behave.

Newsletter and marketing communications

When you subscribe through our subscribe page, the footer form, or by opting in on an enquiry form, we store your email address and the fact that you consented. We use it only to send the newsletter and occasional renovation guidance from Home Wonder Build.

Every newsletter contains a direct unsubscribe link, and you can also remove yourself at any time through our unsubscribe page. Unsubscribing stops marketing emails; it does not delete records we must keep for a project you engaged us for.

Sharing your information

We do not sell your personal information, and we do not rent or trade mailing lists. We share it only where it is necessary to serve you:

Vetted specialist trades, suppliers and inspectors working on your project.
Warranty providers, insurers and, where relevant, lenders or their assessors that you have asked us to support.
Authorities and inspectors where permits, certifications or regulations require it.
Service providers that host our website, deliver email and keep our records, under obligations of confidentiality.
Advisers such as accountants and legal counsel, and any successor if our business is reorganised.

Where a recipient is outside your home jurisdiction, we take reasonable steps to ensure equivalent protection of your information.

How long we keep information

Enquiry records are kept for as long as needed to serve you and for a reasonable period afterwards in case you return. Project records, warranties, certifications and invoices are kept for the periods required by law, insurers and manufacturers. Newsletter data is kept until you unsubscribe, after which we retain only the minimum needed to honour your opt-out.

How we protect information

We use access controls, encrypted connections, least-privilege access for staff, secure backups and supplier vetting. Photographs and plans you share are stored with the same care as any other project record. No online system is perfectly secure, so we also limit what we collect in the first place.

Your rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion, subject to records we are legally required to keep.
Object to or restrict certain processing, including direct marketing.
Withdraw consent for newsletters and marketing at any time.
Request a portable copy of information you provided to us.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, email contact@homewonderbuild.com or call +1 812-254-2203. We will confirm your identity before releasing information and respond within a reasonable period.

Children's privacy

Our services are directed at adults and property owners. We do not knowingly collect personal information from children, and we ask that children do not submit forms on this website. If you believe a child has provided us with information, contact us and we will remove it.

Third-party websites

Our pages may link to external sites such as maps, product manufacturers, lenders or social platforms. Those sites have their own privacy practices and we are not responsible for them. We recommend reading their policies before submitting information.

Changes to this policy

We may update this policy to reflect changes in our services, technology or the law. The revised version will be published on this page with an updated review note at the top. Material changes affecting newsletter subscribers will also be announced by email.

Contact us

Questions about this policy or about your information can be sent to contact@homewonderbuild.com, or raised by telephone on +1 812-254-2203. Postal correspondence should be addressed to our studio — see the contact page for details.

Ask us in plain language.

If any part of this policy is hard to follow, tell us and we will explain it properly — and rewrite it so the next person understands it too.

Contact the team → Email us